tag:blogger.com,1999:blog-1608078674397454091.post5280006556907808022..comments2023-10-16T01:20:58.847+11:00Comments on The BROWN COUCH: Community Housing Registrar's 'Annual Statement of Performance'gobnathttp://www.blogger.com/profile/10888173139712703092noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-1608078674397454091.post-15400130916833494882013-04-14T10:53:17.866+10:002013-04-14T10:53:17.866+10:00The Tenants should be well trained mature adults. ...The Tenants should be well trained mature adults. That IS THE TRUE FAILURE guys. Where is the promotion of an individuals SELF EFFICACY ? The providers are bound by ASIC now to my understanding. NC to advise. THEY LOVE to look at business practices IN THE REAL WORLD. Welcome to commercial laws, actual performance indicators for real business activities ... social worker attitudinal Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1608078674397454091.post-15004535073755824252013-04-03T16:54:08.634+11:002013-04-03T16:54:08.634+11:00And there lies the problem 'Nobody likes to be...And there lies the problem 'Nobody likes to be told they're doing a bad job..' and so they get on the defensive and refuse to see that they are quite wrong. Pity the poor tenant who comes across an organisation that does not like to be told they are wrong as these are the most difficult to deal with. Tenants do not need people who cannot accept responsibility for their actions. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1608078674397454091.post-62928273896447237982013-02-25T10:57:06.828+11:002013-02-25T10:57:06.828+11:00You might be surprised, Ameli, at just how brittle...You might be surprised, Ameli, at just how brittle some of these organisations are. Nobody likes to be told they're doing a bad job, right? Especially by a regulator who is otherwise usually smiling at them - and especially when it could mean a disruption to funding or other support from Government.<br /><br />But we agree. Talking to tenants directly would a fair way to gain insight into howAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-1608078674397454091.post-54351558738864422122013-02-25T10:47:02.502+11:002013-02-25T10:47:02.502+11:00There are a few such mechanisms, Ameli. The Commun...There are a few such mechanisms, Ameli. The Community Housing Division has a page on its website devoted to 'explaining' them all.<br /><br />http://www.housing.nsw.gov.au/Community+Housing+Division/Living+in+Community+Housing/Complaints+Issues+and+Appeals.htm<br /><br />As you can see, it's anything but straightforward...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1608078674397454091.post-75157167993559646522013-02-23T12:11:38.863+11:002013-02-23T12:11:38.863+11:00And, the regulator gets to see only that which the...And, the regulator gets to see only that which the organisation wishes them to see. The powerless are often trod underfoot and do not necessarily have a voice. As the regulator has pointed out, there is an informal approach to complaints and no actual complaints procedure, hence no records. Great if the tenant is robust and articulate in their own affairs but otherwise not.<br />A random Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1608078674397454091.post-4205810336732663482013-02-23T11:45:18.122+11:002013-02-23T11:45:18.122+11:00I guess that this regulatory body does just that- ...I guess that this regulatory body does just that- regulates, it is not a complaints mechanism but throws up anomolies in the community sector. My worry is that they may become too cosy, too sympathetic to the organisations, as they say, they work closely with organisations. Who regulates the regulator?<br />As I have pointed out before and on my blog http://tenantslament-ameli.blogspot.com the Anonymousnoreply@blogger.com