We noted the other day that Tenants Advice and Advocacy Services cost about three cents a day for each renter household... and that to get a service that's properly funded to do duty advocacy at the Tribunal and get more specialist Aboriginal advocates to cover the State, as recommended to the NSW State Government, it'd cost a bit under five cents a day. And all of this is tenants' money.
Which got us wondering: what's Australia's uniquely generous tax treatment of negative gearing worth to landlords, in terms of tax saved? That is to say – what does it cost the rest of us, in tax revenue forgone?
As discussed previously, the Australian tax system allows landlords to deduct the costs of a rental property (interest, etc) from their income from all sources, not just income from the rental property. In other words, a net rental loss reduces a landlord's total taxable income, and hence the tax they pay. As far as the taxman is concerned, it's as if the part of their income they've put towards those costs was never received in the first place (while those of us who save by putting a part of our income in the bank get taxed on it).
And, also as discussed previously, most Australian landlords (64 per cent) do post a net rental loss in their yearly tax returns. On the latest figures, there's 1.1 million of these net loser landlords, and their total net rental losses came to $10.1 billion for the year (2009-10).
So that's $10.1 billion in landlords' incomes that the taxman doesn't see. If he did, how much tax would be raised from it?
We can answer this, in very rough and ready terms, by reference to the following table (Table 2.6) from Tax Stats 2009-10, which breaks down the net loser landlords by tax bracket.
Five tax brackets, and the (2009-10) marginal tax rates for each are, respectively, zero, 15, 30, 38 and 45 per cent. We'll assume that the income would have been taxed at the relevant marginal rate – and note: this is a big assumption. In real life, including this income could cause a landlord to go up a tax bracket, and hence pay tax at a higher rate – one reason why this is a rough and ready calculation.
Here's the Brown Couch's back-of-the-envelope calculations, from tax bracket 1 (ie $6000 or less) to 5:
1. For each of these very low-income landlords, the average net rental loss is $10 755 pa, but on the basis of our assumption above, they're not paying tax on their income anyway, so the tax they save is zero (which goes to show how generous that assumption is).
2. Average net rental loss here is $7 411 pa. Marginal tax rate is 15 per cent, so tax saved is $1 112 pa, or $3.05 per day.
3. Average net rental loss: $7 907 pa. Marginal tax rate is 30 per cent, so tax saved is $2 372 pa, or $6.50 per day.
4. Average net rental loss: $10 289 pa. Marginal tax rate is 38 per cent, so tax saved is $3 910 pa, or $10.72 per day.
5. Finally, for net loser landlords at the big end of town, the average net rental loss is $20 763 pa. Marginal tax rate is 45 per cent, so tax saved is $9 343 pa, or a very handy $25.60 per day.
As we said, this is all tax revenue forgone by the taxman and, hence, a burden borne by the rest of us. In total, it amounts to $2.79 billion for the 2009-10 year. Or, on average, $6.88 per day for every net loser landlord.
As we also said, it is a rough and ready calculation. If you factored in the cases where the deducted income would have otherwise put the landlord into a higher tax bracket, the amount of tax revenue forgone would be higher. If you factored in that some net rental losses would otherwise be deducted from realised capital gains, it would be lower. If you factored in that by not allowing net rental losses to be deducted against other income, landlords would not borrow so much to spend on rental properties, and the amount would be lower... but houses would be less expensive too.
But one is still left strongly with the image of a tax system that stuffs dollars into the pockets of landlords every day, while a State Government cuts a valuable service for tenants for the sake of a few cents.
Monday, July 30, 2012
Wednesday, July 25, 2012
Three cents a day
The ABC used to remind us of the good value it represented by saying that it cost every Australian just eight cents a day
Here's more good value: Tenants Advice and Advocacy Services cost each renter household just three cents a day.
That's for New South Wales, and for Queensland, too, where the Queensland State Government has announced that the service is to be discontinued. Three cents a day.
Not every renter household uses a Tenants Advice and Advocacy Service every year, though a lot do – about 35 000 in New South Wales. But you never know when a tenancy problem will arise, and when you'll need some independent information and advice – and three cents a day for access to a Tenants Advice and Advocacy Service is good insurance.
The good value gets even better. The bill (tiny as it is) is not paid by the taxpayer. Tenants Advice and Advocacy Services are funded by tenants' money. In New South Wales, half the funds come from interest earned on tenants' bonds lodged with Renting Services, and the other half comes from interest earned on monies in real estate agents' statutory accounts (and, really, that's money that's been put in by tenants too. Mind you, just a tiny fraction of the interest gets spent this way; more goes to funding the Consumer, Trader and Tenancy Tribunal.)
It's similar in Queensland, too: the Tenants Advice and Advocacy Services there have been funded by tenants' money.
The NSW State Government has twice reviewed the Tenancy Advice and Advocacy Services in New South Wales, and twice found them to be good value services for tenants, but that funding has not kept up with the growth of the rental housing sector and the demand for service. The reviewers recommended increased funding for Tenants Advice and Advocacy Services, particularly to improve tenants' access to duty advocates at the Tribunal, and to ease the stretch on the four Aboriginal services that between them cover the whole of the State... to a bit under five cents a day.
Five cents a day, for even better Tenants Advice and Advocacy Services. Better value, and still tenants' money.
Here's more good value: Tenants Advice and Advocacy Services cost each renter household just three cents a day.
That's for New South Wales, and for Queensland, too, where the Queensland State Government has announced that the service is to be discontinued. Three cents a day.
Not every renter household uses a Tenants Advice and Advocacy Service every year, though a lot do – about 35 000 in New South Wales. But you never know when a tenancy problem will arise, and when you'll need some independent information and advice – and three cents a day for access to a Tenants Advice and Advocacy Service is good insurance.
The good value gets even better. The bill (tiny as it is) is not paid by the taxpayer. Tenants Advice and Advocacy Services are funded by tenants' money. In New South Wales, half the funds come from interest earned on tenants' bonds lodged with Renting Services, and the other half comes from interest earned on monies in real estate agents' statutory accounts (and, really, that's money that's been put in by tenants too. Mind you, just a tiny fraction of the interest gets spent this way; more goes to funding the Consumer, Trader and Tenancy Tribunal.)
It's similar in Queensland, too: the Tenants Advice and Advocacy Services there have been funded by tenants' money.
The NSW State Government has twice reviewed the Tenancy Advice and Advocacy Services in New South Wales, and twice found them to be good value services for tenants, but that funding has not kept up with the growth of the rental housing sector and the demand for service. The reviewers recommended increased funding for Tenants Advice and Advocacy Services, particularly to improve tenants' access to duty advocates at the Tribunal, and to ease the stretch on the four Aboriginal services that between them cover the whole of the State... to a bit under five cents a day.
Labels:
Good causes,
Inter-state issues,
my3cents,
TAAS
Tuesday, July 24, 2012
Queensland to defund tenancy services
News from Queensland: the State Government there has announced that it will stop funding the Tenants Advice and Advocacy Services.
Twenty-four community organisations will lose their funding – and more than half a million Queensland households will lose access to independent information and advice about their rights and obligations as tenants.
Housing Minister Dr Bruce Flegg said:
“While it would be nice to be able to continue to fund programs like the TAAS, our primary focus needs to be on the core business of putting roofs over people’s heads.”
'Nice'? Tenants Advice and Advocacy Services keep roofs over people's heads. They also keep a lot of tenancy disputes from getting out of hand, and keep rents being paid – a point that is sometimes missed by landlords and governments.
The defunding will save about $5 million per year – but cost the whole of the community there a lot more.
Let's hope sense prevails and this valuable service – part of the core business of housing people decently – is funded to keep working for Queensland tenants.
Twenty-four community organisations will lose their funding – and more than half a million Queensland households will lose access to independent information and advice about their rights and obligations as tenants.
Housing Minister Dr Bruce Flegg said:
“While it would be nice to be able to continue to fund programs like the TAAS, our primary focus needs to be on the core business of putting roofs over people’s heads.”
'Nice'? Tenants Advice and Advocacy Services keep roofs over people's heads. They also keep a lot of tenancy disputes from getting out of hand, and keep rents being paid – a point that is sometimes missed by landlords and governments.
The defunding will save about $5 million per year – but cost the whole of the community there a lot more.
Let's hope sense prevails and this valuable service – part of the core business of housing people decently – is funded to keep working for Queensland tenants.
Labels:
Inter-state issues
Comment on the draft Boarding Houses Bill (part 2)
The TU and the Tenants Advice and Advocacy Services have been poring over the draft Boarding Houses Bill 2012, circulated recently by the NSW State Government. We posted some initial comments here; now that we're getting into the detail of the draft Bill, here's a further comment.
We said previously that the relatively narrow coverage of the draft Bill was a major concern; but there's another problem with the draft Bill's coverage. The draft Bill would not apply to boarding premises that are subject to a residential tenancy agreement under the Residential Tenancies Act 2010 (or for that matter, the Landlord and Tenant (Amendment) Act 1948) (clauses 5(3)(b) and 35(2)(a)). This appears to us to be a potentially fatal defect in the draft Bill, for two reasons.
First, there are many premises let in lodgings that are subject to a residential tenancy agreement... between the owner and a head-tenant, who does the lettings (sometimes without the owner knowing about the lettings). A great many lodging arrangements for international students operate on these lines. The Government has indicated that it intends to address these arrangments; on its present terms, however, the draft Bill would not.
Secondly - and this is even more important - just about any boarding house proprietor could avail themselves of this exclusion and step out of coverage of the draft Bill, just by granting a residential tenancy agreement for the premises to an associated company or other person (or they could do it in reverse, transferring ownership of the premises to a company and then granting a residential tenancy agreement to themselves). They could then let the premises in lodgings and run it as they always have, but the tenancy agreement would shield them from the application of the provisions of the draft Bill.
We think the defect is an unwitting one - but it needs to be fixed. And it can be fixed easily: just specify that the draft Bill's provisions relating to occupancy principles do not apply to residential tenancy agreements or leases under the 1948 Act.
We'll keep poring over the details, and posting further comments, until submissions on the draft Bill close 10 August.
We said previously that the relatively narrow coverage of the draft Bill was a major concern; but there's another problem with the draft Bill's coverage. The draft Bill would not apply to boarding premises that are subject to a residential tenancy agreement under the Residential Tenancies Act 2010 (or for that matter, the Landlord and Tenant (Amendment) Act 1948) (clauses 5(3)(b) and 35(2)(a)). This appears to us to be a potentially fatal defect in the draft Bill, for two reasons.
First, there are many premises let in lodgings that are subject to a residential tenancy agreement... between the owner and a head-tenant, who does the lettings (sometimes without the owner knowing about the lettings). A great many lodging arrangements for international students operate on these lines. The Government has indicated that it intends to address these arrangments; on its present terms, however, the draft Bill would not.
Secondly - and this is even more important - just about any boarding house proprietor could avail themselves of this exclusion and step out of coverage of the draft Bill, just by granting a residential tenancy agreement for the premises to an associated company or other person (or they could do it in reverse, transferring ownership of the premises to a company and then granting a residential tenancy agreement to themselves). They could then let the premises in lodgings and run it as they always have, but the tenancy agreement would shield them from the application of the provisions of the draft Bill.
We think the defect is an unwitting one - but it needs to be fixed. And it can be fixed easily: just specify that the draft Bill's provisions relating to occupancy principles do not apply to residential tenancy agreements or leases under the 1948 Act.
We'll keep poring over the details, and posting further comments, until submissions on the draft Bill close 10 August.
Labels:
Law reform,
Marginal renters
Friday, July 20, 2012
The real housing supply problem - part 2
In part 1, we discussed the National Housing Supply Council's analysis of what we called the real housing supply problem in Australia: the supply of affordable rental accommodation to the lower-income households who need it.
Across Australia, 60 per cent of lower-income households renting privately are in 'housing stress' (in New South Wales, it's 65 per cent); 25 per cent are in 'housing crisis' (in New South Wales, 28 per cent).
Those figures are, for the most part, worse than previously. And they are not affected by the overestimate of household formation that has undermined the NHSC's headline claim of a 'housing shortfall.'
The NHSC presents the rental affordability problem as a supply problem in the section of its report headed 'Affordable and available rental properties'.
We've discussed this part of the NHSC's work in a previous report and, as we said there, it can be tricky to get one's head around – but once you do, you get a clear view of the problem.
Here's the headline claims; we'll then discuss how they're calculated:
What the NHSC has done here is to basically separate the Survey of Income and Housing data into the data about households and their incomes, on the one hand, and the data about what rents are being charged for their dwellings, on the other hand.
Looking at the households, the NHSC says, 'OK, let's divide the households into groups by income'. They use five groups, each with 20 per cent of households ('quintiles'), so the bottom two quintiles represent the bottom 40 per cent (ie the 'lower-income households' we're talking about).
Looking at the rents data, the NHSC says, 'OK, we have so many dwellings rented for this amount, so many for that amount, so many for that other amount – indeed, for a whole range of rent amounts.'
As a first step, the NHSC then says 'Our first quintile of households (ie the lowest 20 per cent) would find such-and-such a number of dwellings affordable (that is, they'd pay not more than 30 per cent of their income in rent); the next quintile would find this-and-that number of dwellings affordable, and so on.'
Then the NHSC takes a second step: 'Now, in real life not everyone gets lined up with the dwelling that's affordable for them. Let's go back to the data and see how many of those affordable rentals are actually getting to the lowest two quintiles.'
And that's the basic problem. There's lots more dwellings that go for rents that are affordable for lower-income households than there are lower-income households – but too few of the affordable dwellings are getting to those households.
Now, you'll notice that the NHSC is again using absolute numbers of households and dwellings. These numbers, as we've said, are based on the data from the Survey of Income and Housing, scaled up according to the ABS's estimate of the number of households in Australia – which, as we know, was an overestimate. This means that the absolute number of households referred to by the NHSC is over-inflated – but so is the number of rental dwellings to which they relate. In other words, both sides of the relation have been inflated – so while the absolute numbers used are off (by ten per cent, roughly), the shape and relative dimensions of the problem described by the NHSC still hold.
And the shape of the problem is depicted in the graph below. Once again, it is tricky to get one's head around, but persistence pays off, because it shows you what's happening in more detail, within those quintile groups.
The horizontal axis (marked 0, 2, 4, 6, 8 and 10) is all those renter households lined up in order of their incomes (lowest to highest), with the quintile groups marked (the NHSC has, a little unhelpfully, slipped into using 'deciles' (ie 10 per cent groupings) here, but just think of that 2 as marking off the lowest 20 per cent, and the 4 marking off the lowest 40 per cent, and so on to 10, which marks off 100 per cent – that is, all households).
The vertical axis is the surplus (up) or shortfall (down) of affordable dwellings, relative to households. As we said, you should knock about 10 per cent off the numbers marked (200,000 etc), but it is the shape of the lines that's important.
Looking at the red line first: this shows the first step in the NHSC's analysis, as described above, in terms of the shortage or surplus of affordable rental dwellings. Imagine that you're some sort of uber-bureaucrat, allocating households to dwellings that are affordable for them.
Starting at 0, move along the horizontal axis – the line of households – and observe what the red line does.
About half way into the first quintile (so, about the bottom 10 per cent of households), you'll see the red line has dipped down. This means that there is a shortage of dwellings affordable for these very low-income households: if you tried to allocate each household to a dwelling that's affordable for them, you'd quickly run out of dwellings, and you'd have to start allocating households to dwellings that are unaffordable for them.
But once you get to about the end of the first quintile (ie the bottom 20 per cent), you'll find that the red line has turned up and is just about at zero again. This means as you've moved along the line of households, allocating them to dwellings, you've found more and more dwellings that are nearly affordable, such that by the time you get to around the end of the quintile group, you're allocating them to affordable dwellings.
And as you keep moving into the second quintile, the red line keeps going up: meaning that if you tried to allocate each household to a dwelling that's affordable for them, you'd have dwellings to spare. Keep allocating households, and the spare dwellings keep mounting until you're past halfway along the line of households. After this point, the red line dips down – but not to worry, this is just you leisurely drawing down on your surplus of dwellings as you allocate increasingly high-income households to dwellings, until you allocate the last (highest-income) household to the last dwelling.
Looking now at the grey line: this shows the second step in the NHSC's analysis. This is real life, where households have gotten their dwellings themselves. You're not an uber-bureacrat allocating households to dwellings; this time, you're just an observer, armed with a clicker counter, counting the households who are paying more than 30 per cent of their incomes for the rental dwelling they actually occupy.
Starting at 0 again, you move along the horizontal axis, counting the households renting unaffordably. For every one you count, the grey line heads down.
As you move through the first two quintiles of households, you're clicking your clicker counter a lot and the grey line heads down at a steady clip – 60 per cent of households in the line so far you've counted as renting unaffordably.
As you move along the axis into the middle quintile, you find yourself clicking less often, as fewer of the households you encounter are paying more than 30 per cent of their incomes in rent. The grey line starts to level out. In fact, once you're past halfway, you scarcely click at all – and the grey line flattens out.
So that's the size and shape of the real housing supply problem: we've got affordable rental properties, but not enough for everyone who wants one, and certainly not enough for all the lower-income households who really need them. Most of those households – 60 per cent – are missing out, and renting unaffordably as a result.
As for the causes of the problem, and what to do about it – we'll discuss that in part 3.
Across Australia, 60 per cent of lower-income households renting privately are in 'housing stress' (in New South Wales, it's 65 per cent); 25 per cent are in 'housing crisis' (in New South Wales, 28 per cent).
Those figures are, for the most part, worse than previously. And they are not affected by the overestimate of household formation that has undermined the NHSC's headline claim of a 'housing shortfall.'
The NHSC presents the rental affordability problem as a supply problem in the section of its report headed 'Affordable and available rental properties'.
We've discussed this part of the NHSC's work in a previous report and, as we said there, it can be tricky to get one's head around – but once you do, you get a clear view of the problem.
Here's the headline claims; we'll then discuss how they're calculated:
- In 2009-10, there were 1,256,000 private rental dwellings that were affordable for the 857,000 private renter households with incomes at, or below, the 40th percentile [so, an apparent surplus of 399 000 affordable rental dwellings].
- Of these, 937,000 were occupied by households in higher income groups. As a result, the apparent surplus of affordable rental dwellings for the lowest two income quintiles was actually a major shortfall of 539,000 dwellings (over 60 per cent of underlying demand), up from a shortage of 473,000 dwellings in 2007-08.
What the NHSC has done here is to basically separate the Survey of Income and Housing data into the data about households and their incomes, on the one hand, and the data about what rents are being charged for their dwellings, on the other hand.
Looking at the households, the NHSC says, 'OK, let's divide the households into groups by income'. They use five groups, each with 20 per cent of households ('quintiles'), so the bottom two quintiles represent the bottom 40 per cent (ie the 'lower-income households' we're talking about).
Looking at the rents data, the NHSC says, 'OK, we have so many dwellings rented for this amount, so many for that amount, so many for that other amount – indeed, for a whole range of rent amounts.'
As a first step, the NHSC then says 'Our first quintile of households (ie the lowest 20 per cent) would find such-and-such a number of dwellings affordable (that is, they'd pay not more than 30 per cent of their income in rent); the next quintile would find this-and-that number of dwellings affordable, and so on.'
Then the NHSC takes a second step: 'Now, in real life not everyone gets lined up with the dwelling that's affordable for them. Let's go back to the data and see how many of those affordable rentals are actually getting to the lowest two quintiles.'
And that's the basic problem. There's lots more dwellings that go for rents that are affordable for lower-income households than there are lower-income households – but too few of the affordable dwellings are getting to those households.
Now, you'll notice that the NHSC is again using absolute numbers of households and dwellings. These numbers, as we've said, are based on the data from the Survey of Income and Housing, scaled up according to the ABS's estimate of the number of households in Australia – which, as we know, was an overestimate. This means that the absolute number of households referred to by the NHSC is over-inflated – but so is the number of rental dwellings to which they relate. In other words, both sides of the relation have been inflated – so while the absolute numbers used are off (by ten per cent, roughly), the shape and relative dimensions of the problem described by the NHSC still hold.
And the shape of the problem is depicted in the graph below. Once again, it is tricky to get one's head around, but persistence pays off, because it shows you what's happening in more detail, within those quintile groups.
The horizontal axis (marked 0, 2, 4, 6, 8 and 10) is all those renter households lined up in order of their incomes (lowest to highest), with the quintile groups marked (the NHSC has, a little unhelpfully, slipped into using 'deciles' (ie 10 per cent groupings) here, but just think of that 2 as marking off the lowest 20 per cent, and the 4 marking off the lowest 40 per cent, and so on to 10, which marks off 100 per cent – that is, all households).
The vertical axis is the surplus (up) or shortfall (down) of affordable dwellings, relative to households. As we said, you should knock about 10 per cent off the numbers marked (200,000 etc), but it is the shape of the lines that's important.
Looking at the red line first: this shows the first step in the NHSC's analysis, as described above, in terms of the shortage or surplus of affordable rental dwellings. Imagine that you're some sort of uber-bureaucrat, allocating households to dwellings that are affordable for them.
Starting at 0, move along the horizontal axis – the line of households – and observe what the red line does.
About half way into the first quintile (so, about the bottom 10 per cent of households), you'll see the red line has dipped down. This means that there is a shortage of dwellings affordable for these very low-income households: if you tried to allocate each household to a dwelling that's affordable for them, you'd quickly run out of dwellings, and you'd have to start allocating households to dwellings that are unaffordable for them.
But once you get to about the end of the first quintile (ie the bottom 20 per cent), you'll find that the red line has turned up and is just about at zero again. This means as you've moved along the line of households, allocating them to dwellings, you've found more and more dwellings that are nearly affordable, such that by the time you get to around the end of the quintile group, you're allocating them to affordable dwellings.
And as you keep moving into the second quintile, the red line keeps going up: meaning that if you tried to allocate each household to a dwelling that's affordable for them, you'd have dwellings to spare. Keep allocating households, and the spare dwellings keep mounting until you're past halfway along the line of households. After this point, the red line dips down – but not to worry, this is just you leisurely drawing down on your surplus of dwellings as you allocate increasingly high-income households to dwellings, until you allocate the last (highest-income) household to the last dwelling.
Looking now at the grey line: this shows the second step in the NHSC's analysis. This is real life, where households have gotten their dwellings themselves. You're not an uber-bureacrat allocating households to dwellings; this time, you're just an observer, armed with a clicker counter, counting the households who are paying more than 30 per cent of their incomes for the rental dwelling they actually occupy.
Starting at 0 again, you move along the horizontal axis, counting the households renting unaffordably. For every one you count, the grey line heads down.
As you move through the first two quintiles of households, you're clicking your clicker counter a lot and the grey line heads down at a steady clip – 60 per cent of households in the line so far you've counted as renting unaffordably.
As you move along the axis into the middle quintile, you find yourself clicking less often, as fewer of the households you encounter are paying more than 30 per cent of their incomes in rent. The grey line starts to level out. In fact, once you're past halfway, you scarcely click at all – and the grey line flattens out.
So that's the size and shape of the real housing supply problem: we've got affordable rental properties, but not enough for everyone who wants one, and certainly not enough for all the lower-income households who really need them. Most of those households – 60 per cent – are missing out, and renting unaffordably as a result.
As for the causes of the problem, and what to do about it – we'll discuss that in part 3.
Wednesday, July 18, 2012
More for affordable housing!
Every couple of months or so, Tenants' Advocates from all over New South Wales get together for a coffee and a chat. We reflect on recent victories and defeats in our efforts to improve renting by looking out for the interests of tenants. And we discuss the hot topics of the day.
Today we've been meeting in Sydney, and we talked briefly about the Australians for Affordable Housing campaign.
You can talk about it too. Visit the campaign website (www.housingstressed.org.au) or follow them on Facebook and Twitter to find out more.
Or take a picture, and add it to their photo petition.
We did!
Today we've been meeting in Sydney, and we talked briefly about the Australians for Affordable Housing campaign.
You can talk about it too. Visit the campaign website (www.housingstressed.org.au) or follow them on Facebook and Twitter to find out more.
Or take a picture, and add it to their photo petition.
We did!
Labels:
Housing affordability,
TAAS
Monday, July 16, 2012
Housing NSW's 'eRepair'
Getting Housing NSW to do repairs is hugely frustrating for many public housing tenants and their advocates.
So will this new initiative of Housing NSW improve things? It's eRepair, an online service where you can do your duty as a tenant (per s 51(2)(b) of the Residential Tenancies Act 2010) and inform Housing NSW of the need to repair damage and defects at your premises.
Well, maybe not. Your correspondent has just had a quick go, and of two pretty randomly formulated repair requests, twice wound up in a dead-end.
For example, clicking 'Doors'>'Internal doors'>'Other internal doors, for example, a bedroom'>'Door is difficult to open or close' ended with this:
My first impulse was to go back and see where I went 'wrong' – a bit like in the old 'Choose Your Own Adventure' books of your correspondent's childhood. (Maybe if I fudged things a bit and said the problem was with a bathroom door I would have gotten a different result, and when the tradie turns up I could just point him to the real problem.)
That was the first impulse; after that I just gave up on the whole frustrating adventure.
If you're a public housing tenant with a repair problem, by all means give the eRepair thing a go, but if it does not work for you, do as any tenant can do: apply to the Tribunal for an order that Housing NSW do the repair.
Whatever Housing NSW's 'program of works', you've got a contract that says they'll repair defects as necessary. Hold them to it.
Your local Tenants Advice and Advocacy Service would be interested to hear from you about any problems to do with repairs, too.
So will this new initiative of Housing NSW improve things? It's eRepair, an online service where you can do your duty as a tenant (per s 51(2)(b) of the Residential Tenancies Act 2010) and inform Housing NSW of the need to repair damage and defects at your premises.
Well, maybe not. Your correspondent has just had a quick go, and of two pretty randomly formulated repair requests, twice wound up in a dead-end.
For example, clicking 'Doors'>'Internal doors'>'Other internal doors, for example, a bedroom'>'Door is difficult to open or close' ended with this:
My first impulse was to go back and see where I went 'wrong' – a bit like in the old 'Choose Your Own Adventure' books of your correspondent's childhood. (Maybe if I fudged things a bit and said the problem was with a bathroom door I would have gotten a different result, and when the tradie turns up I could just point him to the real problem.)
That was the first impulse; after that I just gave up on the whole frustrating adventure.
If you're a public housing tenant with a repair problem, by all means give the eRepair thing a go, but if it does not work for you, do as any tenant can do: apply to the Tribunal for an order that Housing NSW do the repair.
Whatever Housing NSW's 'program of works', you've got a contract that says they'll repair defects as necessary. Hold them to it.
Your local Tenants Advice and Advocacy Service would be interested to hear from you about any problems to do with repairs, too.
Labels:
Public housing,
Repairs and maintenance
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