What you need to know about renting reform in NSW: Part 3

We're back with more information about the Residential Tenancies Amendment bill which has passed and is now an Act. It will take effect at a so far unannounced date in the future - presumably before the election in March. In this series of posts, we examine what is proposed and what the changes will mean for renters in NSW. If you haven't already, check out Part 1 and Part 2. Many of these proposals are good, or have potential to be so. Whether they strike the right balance will often depend on whether unfair 'no grounds' evictions remain in the Act. Others have short-comings which will need to be revisited in the future.

Condition Reports

Currently the Act mandates that a landlord must give the tenant two copies of the condition report before or when the tenant signs the residential tenancy agreement. The tenant must then complete and give one copy of the condition report to the landlord or landlord’s agent not later than 7 days after receiving it.

The proposal before government is that the landlord must, before or at the time the tenant signs the residential tenancy agreement, give to the tenant two copies, or one electronic copy, of the completed condition report.

This is a positive change as it more clearly places a burden on the landlord to provide the condition report. The report's purpose is largely to support a landlord's claim on a tenants bond.

Information Statements

Currently the Act does not mandate that the landlord sign any statement acknowledging that they are aware of and understand their rights and obligations as a landlord.

The proposal before government is that the landlord or landlord’s agent must not enter into an agreement unless they have signed an acknowledgment on the agreement that the landlord has read and understood the contents of a rights and obligations information statement that sets out the landlord’s rights and obligations under the Act and any other Act or law in relation to the proposed residential tenancy.

We support this amendment - though are skeptical of its effectiveness. A better approach to improving landlord awareness of rental laws may be placing more obligations on real estate agents to prevent their landlord from breaching the agreement or an education system such as Utah's 'Good Landlord' program and a proper registration program to recognise that landlords are providing an essential service, and need to be fit and proper persons for such an important role.

Rent Receipts

Currently the Act is silent on the use of email as a method of supplying rent receipts. In this absence the Electronic Transactions Act 2000 may apply.

The proposal before government will allow rent receipts for rent paid by cheque to be sent by email to an email address specified by the tenant.

We support this amendment. Our only concern is that tenants may feel pressured to supply an email that they rarely access. This will need to be monitored.

Smoke Alarms
Currently the Act is silent on smoke alarms other than being captured in a reference to a landlord’s statutory obligations relating to the health or safety of the residential premises. All residences are required by the Environmental Planning and Assessment Regulation 2000 to have smoke alarms installed. Smoke alarms are likewise mentioned in the Standard Form Agreement as being a statutory requirement for all residential premises.

The proposal before government is that repairs to smoke alarms be carried out as a matter of urgency. The Manner and time frame by which these repairs are to be carried will be prescribed in the regulations. Breach of this section may result in a maximum 20 penalty units. A tenant can undertake urgent repairs to smoke alarms and be reimbursed accordingly as per the regulations.

This amendment came out of a coroner's report into the tragic death of a child. We support this amendment although we are yet to see the regulations. We do not envisage any problems with the drafting of the regulations.

Employee & Caretaker Evictions

Currently the Act treats the eviction of tenants generally equally - 'at fault' evictions occur because of the tenants behaviour, not because of any personal characteristic. 'no fault' evictions occur because of some change within the landlord or the property, and not because of any personal characteristic of the tenant.

The proposal before government is to treat employees differently to other tenants. Tenancy agreements with tenants who are on periodic agreements who also happen to be employees or caretakers (as defined in section 9 of the Act) will be able to be terminated with as little as 28 days notice. It is intended to assist a landlord employer more easily evict their tenant employees and largely justified on a misunderstanding of the range of ways a section 9 agreements can be formed - the amendment was pushed heavily by the farming industry, particularly aimed at seasonal employees, but the implications are much broader.

We do not support this amendment. Employers ending employment agreements and tenancies should be able to plan around the transition. Employee arrangements are broader than just farms, and this will cause unfair outcomes. The arrangements are not fixed contracts with a forseeable end date which mean the tenant does need sufficient time to find a new home – it is not clear why they are deemed to deserve less than the other tenants. If anything they should be afforded extra time to move out given that they are potentially facing not just homelessness but unemployment.

Our recommendation was and remains that employee & caretaker evictions require the same notice period other tenants do - 90 days in a periodic agreement. There has been no reason given why landlord employees can't work around this period - it appears to be pandering to poorly run businesses rather than legitimate issues with the notice period.

Expansion of Rent Arrears Process
Currently the Act treats rent arrears differently to other breaches of the agreement. You must be in breach of the agreement for 14 days before a notice can be served, and generally if you 'rectify the breach' (buy paying the rent owed) before you are evicted, you can prevent that eviction from occurring. This is a sensible difference which gives tenants more time to fix the problem, and means landlords are less likely to suffer rent arrears losses.

The Act is changing to also include water and electricity charges in this different scheme, and we think this is sensible. Rent arrears and water charges often go hand in hand, but currently, if a tenant is given an eviction notice for owing $1000 for rent and $10 for water, and pays off that $1010 they will still be evicted - under this change, they will not.

We think this is a good change however, the rent arrears process currently has a big flaw in it which needs to be corrected. Where a person has a past history of rent arrears, the landlord can ask the Tribunal not to allow them to stay even if they do pay off the current rent arrears. Originally this was introduced to prevent tenants paying 'on the court house steps' and playing games with the system. Unfortunately it was broadened to mean that even minor, and quickly remedied rent arrears can add up to an eviction. It should be amended to apply only to circumstances where tenants wilfully paying late as originally conceived.

Asbestos & Termination

Currently the Act is silent on asbestos other than a being captured in reference to a landlord’s statutory obligations relating to the health or safety of the residential premises. Under clause 458 of the Work Health and Safety Regulation 2011, if more than 10 sqm of bonded asbestos sheets, or any significant amount of loose or crumbling asbestos, is to be removed from the premises, the removal must be conducted by a licensed removalist.

Once these amendments take effect, tenants in properties that have been listed on the Loose Fill Asbestos Insulation (LFAI) Register during the term of the agreement or listed on the Register prior to the agreement being entered into and that fact was not disclosed to the tenant may terminate the tenancy early without compensation to the landlord under section 100 of the Act.

The LFAI system already allows for some compensation from government to landlords, but prior to this amendment tenants can find themselves trapped in potentially unsafe environments with unfair break costs. This is a sensible amendment.

Expansion of use of Rental Bond Interest Account

Part of the deal when the Rental Bond Board was created and tenants bonds started being held in trust there was that the money would be spent on the renting system and particularly in the interests of tenants. Currently the Act mandates that the Secretary may make a grant or loan, on the  recommendation of the Board and with the approval of the Minister, from the Rental Bond Interest Account for the following purposes:
(a) establishing and administering tenancy advisory service,
(b) schemes for the provision of residential accommodation,
(c) education about tenancy laws and the rights and obligations of landlords of landlords and tenants,
(d) research into matters relevant to the relationship of landlord and tenant,
(e) other activities for the benefit of landlords and tenants.

The amendment will allow the Secretary to also make a grant or loan from the Rental Bond Interest Account for 'other consumer protection purposes.'

We have not been given any further information about what, if any, consumer protection services/products the Fair Trading envisage could be funded from the Rental Bond Interest Account. We do not support bond money being spent on anything other than the renting system – otherwise, bonds would be better left in tenants pockets.

Database Listing Offences
Currently the Act mandates that offences can be penalised by fine or imprisonment but is never or very rarely enforced to be act as an effective disincentive.

The proposal before government creates two new offences:

(1) A maximum penalty of $2,200 for a landlord or landlord’s agent who lists personal information about a tenant or co-tenant in a residential tenancy database if that tenant or co-tenant terminated an agreement in circumstances of domestic violence.

(2) A maximum penalty of $1,100 for a database operator who charges a fee for giving a copy of personal information that is in the residential tenancy database to a person who is the subject of the personal information.

We support this amendment on the proviso that there is effective use of enforcement powers from Fair Trading. Currently enforcement through the use of penalties rarely occurs.

Enforcement generallyWhile not an amendment itself, it is worth a note that a number of amendments have been to add new penalties to the Residential Tenancies Act 2010, with the intention of regulating bad behaviour by landlords. We have mentioned a few times that the rate of enforcement is very low, and this causes us scepticism about the effectiveness of this strategy - but how low is it?

Over the two years 2016-17 and 2017-18, there were more than 5200 complaints by tenants. Around 1000 allegations of offences were investigated and found to have breached the Act, with the vast majority of those being given either a warning or "education". Just 24 people were fined, at an average fine of less than $500. So very few instances of verified breaches of the Act resulted in enforcement action - and very minor enforcements at that.

We have encouraged the Minister and NSW Fair Trading to consider the message that this low level of enforcement sends to landlords and real estate agents who do the wrong thing - that chances are you'll face no consequences for breaking the law. On the other hand tenants are routinely evicted for not following their obligations. Is that a balanced approach?

If the Act is to include these penalties, then we need to have a rigorous and fearless approach to applying them, otherwise their ability to regulate behaviour is unacceptably weakened. Tenants are mostly pushed to enforce the law themselves - but at great personal risk of jeopardising both their current and future homes.

NSW is close to ending unfair evictions - how and why we should do it for the economy

This week, the NSW Legislative Council will vote on amendments to the Residential Tenancies Amendment (Review) 2018 bill to decide whether to keep unfair 'no grounds' evictions, or replace them with 'reasonable grounds'. Here's what they'll be arguing about.

The ALP and the Greens both have proposed amendments aimed at the issue of 'no grounds' evictions. The ALP amendments restrict s84 and s85 to a list of reasonable grounds that would be added by regulation. This allows for a consultation process to work out what that list should be.

The Greens amendments approach the issue differently. Their amendments allow for two reasonable grounds - an owner or their close family moving in, and significant renovations - as well as allowing for a landlord to nominate any other reason. This any other reason just needs to be one that requires the use of the premises for something other than a residence - for instance, perhaps they want to convert it into a bed and breakfast - for a six-month or more period.
The Greens amendments also address the issue of landlords dishonestly using a reasonable ground by including a section on 'wrongful evictions' with penalties for the landlord and potential compensation for the wrongfully evicted tenant, and strengthens the retaliatory provisions.

It will be up to the cross-bench to say yes or no to making renting fair. Mark Pearson of the Animal Justice Party has an amendment aimed at allowing pets in rental property and is most likely to support making renting fair.

If both the Christian Democratic Party and the Shooters, Fishers and Farmers Party vote for an amendment that the ALP and Greens also support, then the amendment will pass. The Christian Democratic Party has already flagged their support for addressing the issue, saying that the government reforms fall short for NSW's most vulnerable if ' no grounds' evictions aren't addressed. The Shooters, Fishers and Farmers Party is yet to declare its intentions. These cross-benchers have received more than 1100 emails from people supporting the Everybody's Home and Make Renting Fair campaigns in the last few weeks. These emails come from all across NSW and have really shown how much support these changes have.

We already know older women, and children are being harmed by the ongoing existence of unfair evictions, but there's another big group who are missing out - tradies.

The Unsettled survey last year found that 30% of tenants were living with ongoing maintenance issues, and 8% of had outstanding urgent repairs. The Curtin survey from last week similarly found 35% of properties with internal maintenance issues and we know many tenants don't report repairs because they are scared and many more because they know the work just won't get done. This is costing the NSW economy a significant amount.

There are around 850,000 bonds in the Rental Bond Board. If we apply those outstanding repairs figures, assume very conservative figures of just $500 per regular repair and $1000 for urgent ones that's almost $200million that is currently being held back from tradies' wages, and parts retailers, distributors and manufacturers and flowing on to the broader economy. Some of these repairs will eventually be done, but many won't, and the sooner the government enables the work to be done, the sooner the broader community will feel the benefits. Don't even get us started on unproductive days off work and longer commutes which harm the economy in a number of ways. Unfair evictions hurt us all.

If Parliament doesn't make renting fair tonight, the outstanding repairs, the fear and anxiety, will continue - but now instead of a long-standing piece of legislation it will have been an active vote by Members of Parliament to have it remain so.

We continue to have faith they will make the right decision for the people of NSW. It is most likely the amendments will be debated tomorrow before lunch - we'll be watching!

What you need to know about renting reform in NSW: Part 2

We're back with more information about the Residential Tenancies Amendment bill and what it will mean for renters in NSW. If you haven't already, check out Part 1 and Part 3. Many of these proposals are good, or have potential to be so. Whether they strike the right balance will often depend on whether unfair 'no grounds' evictions remain in the Act. Others have short-comings which will need to be revisited in the future.

Disclosure of information to tenants

Currently the Residential Tenancies Act 2018 mandates that a landlord must not make false representations, must disclose any planned sale and mortgagee repossession actions and give tenants an information statement before they enter into an agreement.

The proposal before government is two-fold. First there is an expansion of the information to be provided so that prospective tenants of strata schemes be given a copy of the by-laws for that scheme and also be advised if a strata renewal committee has been established for the scheme before entering into a residential tenancy agreement. We welcome this proposal.
The second is that a tenant can vacate without penalty if a landlord breaches section 26 - they can either serve a notice of termination and vacate, or seek orders ending the tenancy early from the Tribunal. However, a tenant will not be able to seek any compensation as a result of the landlord's failure to disclose information.

Our recommendation

Our recommendation is that all of section 26 (proposed and existing) be made a term of every agreement and that tenants should be able to seek compensation for the landlord’s failure to disclose in the circumstances outlined in the existing legislation, i.e for false representations, disclosure of sale or mortgagee actions and information statements to be given to tenants before the tenant enters into the agreement, as well as in the above proposed circumstance in regard to strata.
This must be made into a term of every agreement in order for it to have any meaningful impact. Our experience is that currently the disclosure requirements are not well adhered to and where non-disclosure is discovered, tenants often have little option but to accept it. As it stands, whilst a tenant can vacate without penalty if disclosures do not occur, they are unable to seek compensation for the landlord’s failure to disclose. The potential losses to the tenant could be considerable and include – moving costs, reconnection fees and any other losses that would not be recovered under the current proposal.

Access generally by landlord to residential premises without consent

Currently there is no reference in the Residential Tenancies Act 2010 to landlord taking photographs or making visual recordings of tenants’ homes for any purpose. To date the standard advice to tenants has been that if a tenant requests that a landlord desist from taking photographs and they ignore such a request, then the landlord may place themselves in breach of section 50(2) ('Tenant's right to quiet enjoyment') of the Act and face a penalty of up to $1,100 if prosecuted in the Local Court. They may also face a claim for compensation awarded to the tenant in the NCAT.

The proposal before the government is that the landlord can access the residential premises without consent for the purpose of taking photographs or a video recording for the purposes of advertising the residential premises for sale or lease no more than once in the period of 28 days preceding the commencement of marketing the residential premises as long as the tenant is given reasonable notice and a reasonable opportunity to move their possessions out of the frame of the photo or visual recording.
The landlord or agent can publish the photos taken with the tenants written consent - the tenant cannot unreasonably withhold that consent. If in the landlord or agents opinion the tenant refuses consent unreasonably, they will either - apply to NCAT for orders requesting consent be given, evict the tenant for the breach of unreasonably withholding consent, or if they are unsure (or can't be bothered) of whether it was unreasonable, evict the tenant for no grounds. Even tenants with strong reasons to withhold consent for publication will be in a vulnerable spot.
If the landlord or agent goes ahead and publishes anyway, there is a $2200 fine that may be applied. However under current practices Fair Trading is very unlikely to apply such a fine. For the entirety of 2017-18 Fair Trading issued penalties to just 9 people for 10 offences under the Residential Tenancies Act. This lack of enforcement operates to undermine the effect of penalty provisions in the Act.

Our recommendation

We do not support this proposal as it discourages negotiation between the parties and may result in possessions that cannot be reasonably moved out of frame being photographed. Whilst the proposal does take survivors of domestic violence into consideration and allows these tenants to withhold consent in circumstances where domestic violence exists, the definition of domestic violence may be too tight. Even for survivors of domestic violence the proposed system will mean that tenants will most likely need to apply to the tribunal for protection and may not be able to prevent publication of identifiable photographs.

Guidelines relating to reasonable times for repairs

Currently there are no guidelines relating to reasonable times for repairs. Whilst urgent repairs are defined there is no timeframe for these or general repairs and maintenance to occur other than that landlords are required to act with reasonable diligence. ‘Reasonable diligence’ is not defined.
The proposal is to add guidelines for reasonable time frames for repairs to occur. It is not known yet exactly what format but it is likely it will determine time frames based on the seriousness of the needed repair - unsafe electrical work will be a shorter time frame than aged paintwork.

Our recommendation

In the absence of any proposed guidelines it is difficult to comment other than to say that this proposal has the potential to be a very good change if the guidelines are done well and reflect the real time frames for a landlord acting with diligence. If they are not done well the proposal has the potential to be harmful to tenants as it will actually delay required repairs.

Fair Trading inspections and rectification orders

Currently many of the complaints to NSW Fair Trading about renting are in relation to repairs. While Fair Trading can take the complaint and talk to the landlord or real estate agent, there is no mechanism that allows for Fair Trading to either inspect the premises or tell the agent they must carry out the necessary work.

In a nutshell the proposal before the government is that a landlord or tenant can make an application to Fair Trading to investigate a concern about the premises. For landlords this will be because they believe the tenant has caused damage to the residential premises. For tenants, whether the landlord has breached their repairs and maintenance obligations under the agreement. A landlord rectification or a tenant rectification order can then be ordered with time frames for work to be done. This Fair Trading issued order will be used as the basis of an NCAT order for non-compliance.

Our recommendation

This has the potential to be a very good change but operational and funding decisions will determine if the potential is realised. There is a risk of the scheme draining other parts of the renting system by taking funds that could be spent on improving other aspects.
Several years ago Fair Trading implemented a dispute resolution system which has had positive results in relation to repairs - it is amazing how many agents will ignore a tenant asking for repairs, but when the same information comes from the regulator, it is taken seriously. However there is still a number of major hurdles for tenants, including the ever-present threat of eviction.

Fair trading inspections and rectification orders could particularly have good implications for social housing tenants who are not as susceptible to retaliatory evictions but increasingly face other barriers to enforcing their rights - such as limited resources and energy.
Likewise, the new mechanism could have the potential to free up the time of invariably overworked tenant advocates in under-resourced and underfunded services who often end up providing the time and resources to run such cases.
The scheme would be much improved if rectification orders were kept in a register, and were binding on the landlord even if the current tenant leaves. Currently tenants move in to premises with no reliable information about the condition of the premises. The condition report and a visual inspection is rarely a good guide to the real condition and history of the premises. A searchable register of rectification orders made regarding a property would be an authoritative and simple way to begin resolving this information asymmetry.

Minor alterations

Currently the Act provides for tenants to make alterations with the consent of the landlord. A landlord cannot unreasonably withold consent for alterations of a minor nature. These types of alterations are not defined.

The proposal is for regulations to prescribe the kinds of alterations that are of a minor nature in relation to which it would be unreasonable for a landlord to withhold consent.

Our recommendation

Clarifications and the signal sent from government are potentially a good step but it does not substantially change the current system. We await consultation on the changes, though there are some obvious issues which need to be included.
The system would be improved further by allowing tenants to make the minor alterations without needing to first seek landlord's permission, but rather give the landlord opportunity to state what is inappropriate. For instance, an improved disclosure statement or condition report which allows a landlord to state that a particular wall is not appropriate for nails or screws of more than a certain size. Another alternative is for tenants to give a notice of intention of alteration rather than a request, where a landlord must raise an objection for some good reason within a reasonable time frame.